Contact Us / Journal Your Heritage Boots Travels with WANDRD
almost 6 years ago
– Mon, Jul 02, 2018 at 09:26:12 PM
By now, we trust that you have logged many miles on your Heritage Boots. If ever you need to get in touch, whether we may be of help or you just want to share photos of your journeys, please consider emailing [email protected] to be your most direct line to Ridgemont. We also wanted to share a campaign in its final days that we think is relevant to your interests.
Our friends over at WANDRD have just launched The Travel Journal – the perfect tool to help you plan, enjoy, and remember your adventures. With 12 trip outlines, checklists, travel conversions, planning tools, and a plethora of other tips and tools, the Travel Journal is a must-have travel companion. Go check out their campaign HERE.
Shorts to Complement Your Heritage Boots
about 6 years ago
– Thu, Mar 22, 2018 at 10:30:20 PM
Hello Backers -
We trust you have all been hitting the trails in your Heritage Boots, and again thank you for bringing them to life. As the warmer months near, Ridgemont is happy to share with you the Trailhead Adventure Shorts Kickstarter being run by our close friends at Coalatree. The shorts are made of a four-way stretch nylon ripstop fabric that is both water- and stain-resistant, and are available in both men's and women's styles.
Coalatree's Trailhead Adventure Pants have served us well on many treks, and we couldn't be more stoked for the shorts.
Find the Kickstarter here.
International Backers - UK Vessel Docked
over 6 years ago
– Tue, Dec 26, 2017 at 10:35:52 PM
The UK cargo vessel docked late last week as intended, and we are now working to clear customs in a timely manner. In the coming days, please be on the lookout for the BackerKit 48 Hour Notice we'd mentioned in our previous update to US backers. Making any needed changes now helps us to ensure the quickest possible delivery.
Once again, thank you for backing the Ridgemont Heritage Boot Kickstarter.
US Backers - Vessel Docked, BackerKit 48H Notice
over 6 years ago
– Mon, Dec 18, 2017 at 12:10:55 PM
Ridgemont is thrilled to report that the cargo vessel docked Saturday as planned, and we expect delivery to our US warehouse within 24-48 hours.
As we prepare to ship your orders, please take a moment to verify the shipping information you’ve provided in BackerKit. You will be receiving by email a “48 Hour Notice” from BackerKit, indicating that you have 48 hours to make any needed changes. Please be aware that providing accurate shipping information is your responsibility, and will help to streamline the fulfillment process. Tracking information will be sent to you via BackerKit shortly after your order has been shipped.
Please feel welcome to directly message us if you experience any difficulties with your BackerKit account.
International backers, we are still on track for a 22 December docking date.
Thanks everyone for your patience with the delays, we're glad to be at last prepping for final delivery.
Shipping Update
over 6 years ago
– Tue, Nov 28, 2017 at 12:37:27 AM
I’m pleased to report that all the Heritage boots are aboard a shipping vessel, en route to our warehouse. Unfortunately, we have to relay a bit of bad news, and it means an additional delay.
Our containers were held for Chinese customs inspection and missed the vessels on which they were originally scheduled to ship. Ridgemont is not new to export, and our paperwork was in order. Once they got to our freight, we were quickly cleared, but it was the delay in actually inspecting our containers that did us in. As noted above, all freight has departed, but the time in port can’t be made up on the water. Our heads physically can’t hang any lower as we tell you this. We can only hope that you’ll hang in there with us these last couple of weeks, as we know that the quality and value of the Heritage boot will be worth it end the end. The stock arrives at the US port on December 16 and the UK port on December 22. It will take a couple of days from there to land in our warehouses. Once we have possession, the turnaround to you will be swift.
Please let us know if we can make any special arrangements given this new shipping date. Our sincerest apologies.
Sincerely,
Alex Hall, Ridgemont CEO
